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Customer Service

1. Terms & Conditions

This web site is operated by Lone Angler Limited. As user of this website (referred to as "you and/or your") you acknowledge that any use of this website including any transactions you make are subject to our terms and conditions below.


  • Read through these terms and conditions carefully before using this website
  • Print a copy for future reference.
  • Read our Privacy section regarding your personal information.

1. General


Lone Angler Ltd reserves the right to amend and/or change these terms and conditions at any time. Any changes or amendments will be effective immediately from the date they are posted on this website. The date at the top of this page indicates the date at which these terms and conditions were last published. It is your responsibility to ensure that you read the terms and conditions, on each occasion you visit this web site, use this web site and/or purchase goods or items from this website. Any use or purchase of goods or items from this web site shall signify your acceptance of being bound by our latest terms and conditions.


If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website

2. Liability and Indemnity


Nothing in our terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.


Subject to Section 2.1 above, Lone Angler Ltd will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Lone Angler Ltd will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Lone Angler Ltd accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.


Subject to Section 2.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.


Subject to Section 2.1 above, Lone Angler Ltd will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

Economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or

Loss due to currency exchange-rate fluctuations (we take payment in GBP Pounds and currency exchange rates fluctuate constantly in which case we cannot be held liable for loss of value in foreign currency during payment authorisations and refunds as value will remain the same in GBP Pounds ); or

Loss of goodwill or reputation; or

Special or indirect losses

Suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.


Notwithstanding the above, subject to Section 2.1 Lone Angler Ltd aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.


This clause 2 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.


We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

3. Miscellaneous Provision


The contract/sale between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.


We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.


All goods provided by Lone Angler Ltd and/or the loneangler.co.uk website are for use in sport activities, mainly fishing. None of the goods provided by Lone Angler Ltd are for human consumption.


Lone Angler Ltd shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.


To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.


You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Lone Angler Ltd


Lone Angler Ltd reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.


If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.


These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:

a) a person who is a permitted successor or assignee under Section 7.7 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.

b) No consent from the persons referred to in Section 7.8 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties). 3.10

No delay or failure by Lone Angler Ltd to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Lone Angler Ltd


These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Lone Angler Ltd relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Lone Angler Ltd for your use of this website

We recommend you print out a copy of these terms and conditions for your future reference.

If you have any questions regarding the website please email us at enquiries@loneangler.co.uk


2. Privacy Policy(Back to top)

This privacy policy sets out how Lone Angler Limited uses and protects any information that you give Lone Angler Limited when you use this website.

Lone Angler Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

Lone Angler Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2013.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@loneangler.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


3. Order process(Back to top)


All orders that you place for goods or items on this website will be subject to acceptance in accordance with our terms and conditions.


When placing an order you will be asked to 'confirm your order'. Before you ‘confirm your order’ the final details of your order will be displayed. Following confirmation we will send to you an order acknowledgement email. Please note that this email is not an order confirmation or order acceptance from Lone Angler Ltd.


Lone Angler Ltd will accept your order and the completion of the sale between you and Lone Angler Ltd upon despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns Policy).


Should you want a saved or hard copy of your order, please print out these terms and conditions and the order acknowledgement page, which is displayed after you have agreed to confirm your order (see section 3.2).


4. Payment(Back to top)


Payment from your card is taken at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods and if no goods have been already dispatched.


While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling your order. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.


Payment can be made by any method specified in Payment Methods.


Secured payments – when shopping with Lone Angler Limited you can be sure that your billing & payment card information is protected from being stolen. In order to proceed with payments online, we use one of the world’s leading payment services: PayPal website payment pro module with express checkout.

Please note once we have processed your order we do not store your financial information.


All prices on our website exclude delivery charges, unless expressly stated.


5. Delivery(Back to top)


During the ordering process, you will be given the option to choose which delivery method is suitable for you.

UK Standard Delivery

Deliveries will be made within 3 to 5 working days after you place your order (this excludes Saturdays, Sundays and Bank holidays).

Our Standard Delivery service is to UK mainland. Deliveries to the following locations may take up to two working days longer and may incur an additional charge.

  • The Scottish Highlands & Islands
  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

Guaranteed Next Day Delivery

For guaranteed next working day delivery, orders must be placed before 1pm. Delivery is only available Monday to Friday (This excludes Saturdays, Sundays and Bank Holidays). Orders placed over the weekend or on a Bank holiday will not be despatched until the next available working day.

Guaranteed Next Day Delivery is unavailable when delivering to the following locations (however UK Standard Delivery is):

  • The Scottish Highlands & Islands
  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

Please note using special delivery instructions may mean you ask for the goods to be left somewhere near the delivery address that gives us no ability to request a signature by an adult aged 18 or over on delivery. In this instance you accept that you have requested that we comply with your special delivery instructions to Lone Angler Ltd and accept that signed copy of the delivery note from our delivery agent, identifying where the goods were left is your acceptance of delivery. Lone Angler Ltd will not be liable for any loss or damage of goods that occurs after our delivery agent has delivered them in accordance with your instructions on the Special Delivery Instructions.


If you order any item from Lone Angler Ltd it is your responsibility to ensure that all the details you provide to us are correct. This includes your billing address, contact telephone numbers, email address (if applicable), and delivery address. It is not the responsibility of Lone Angler Ltd to correct any delivery addresses, and under The Data Protection Act we cannot amend your billing address details. You can do this immediately through your customer account on loneangler.co.uk. We will ship goods to the address you as the customer provide us with. It is your responsibility to review all your billing address, contact telephone numbers, email address (if applicable), and delivery address) to ensure they are correct at the registration of your account, at the checkout and payment process, as well as to review all these details before you agree to confirm your order.


Delivery charges are specified during the ordering process and are in the final details of your order before you proceed to ‘confirm your order’. Timescales for delivery are estimated. We make every effort to deliver goods within the estimated time scales; however delays are occasionally inevitable due to unforeseen factors. Lone Angler Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.


Delivery of any Goods will be by courier or post depending on the size and nature of the Goods to be supplied.


If the package has not been accepted or rejected besides the valid reasons (see 5.4) during delivery, the respective courier will make a return charge to Lone Angler Ltd. This charge will be required to be paid before processing a redelivery or will be retained if order has been cancelled.


In the event where deliveries have failed due to incorrect address specified or if no one is available to accept delivery at time when courier attempts to deliver goods, the courier will hold the goods at their depot for a small period of time (anytime between 3-5 days). If a card has been left by the courier requesting you to contact them, you are requested to contact them to arrange a re-delivery at same address at a suitable time. Failure to do so quickly (normally within 2 working days) may cause the parcel to be returned back to us. Although every effort is made to ensure goods are delivered to you in good time and at address specified, certain circumstances may fail deliveries (for e.g. unable to find address or no one to accept parcel etc.). In order to solve such problems during delivery or if you wish to advise us of change of delivery address after goods have been shipped, you are requested to contact us on first occasion. Normally a charge is incurred for amendments of delivery addresses which can be accepted by yourself or you may simply arrange to collect the goods from the courier depot where possible without any charges. Failure to do so or if you advise a change of address directly with the courier without notifying us will incur an additional charge which will be passed on to you unless we have already authorised this change with the courier.


Unless you have specified any Special Delivery instructions, where there is no possibility of anyone signing for the goods, upon delivery it is your responsibility to check package and its contents thoroughly. If you notice any signs of security tape damage, theft or attempt for theft, damage of goods or any unacceptable condition of package and its contents you are requested not to accept the package.

If you are not willing to accept the package then you are requested to sign on the delivery note what you have noticed for e.g. Goods Damaged or Theft Attempt etc. FAILURE to comply with these terms will NOT enable you to make any claims against the above conditions and NO credit will be issued.

Where you have issued special delivery instructions, where no one is able to sign for the goods, you are accepting that our delivery agent will make an assessment of any damage or theft attempt of goods before leaving it/them in the place specified in your special delivery instructions. Any loss, damage or theft after our delivery agent has placed the goods as requested in your special delivery instructions is your responsibility. Lone Angler Ltd will not be liable for any goods delivered where you have specified there will be no one available for a signature.


Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.


6. Returns Policy(Back to top)

Returns Address: Lone Angler Ltd. 805 Oxford Avenue, Slough, Berkshire, SL14LN


We can only accept items returned to us within 10 days from the date your order was despatched. Items that do not reach us within 10 days will not be valid for exchange, refund or replacement. If you wish to return an item we advise that you act immediately upon receipt to obtain a returns number and return the item to us as soon as possible. We aim to answer all returns requests within 72 hours. All items must be returned to us unopened before an exchange, refund or replacement is issued. Unfortunately delivery charges are non- refundable unless the item purchased is faulty or incorrect.


Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it within 7 days for a full refund.


All sizes, measurements and weights are approximate but we do try to make sure that they are as accurate as possible.


Please note that NO REFUND will be made where you have requested special delivery instructions before the ‘confirm your order’ stage and requested a delivery to be made without a signature and accepted that the driver will leave the goods in a location specified by you.


If you receive goods that you feel are not as stated, do not satisfy your requirements, or not up to your standards we are happy to pass on the refund on the value of the goods if you have advised us of this within 3 days from when the goods were despatched and only once we have received your goods back in its original condition. Please note that all delivery costs already incurred will be retained before passing refund.


Although every effort is made in checking all goods before despatch, in some occasions incorrect or faulty goods may be received for which we do apologise for any inconveniences caused. Lone Angler Ltd will ensure that all such problems are solved and do request your co-operation in doing so.

Unless you have requested special delivery instructions, once an incorrect or faulty delivery has been received it is your responsibility to complete the online returns procedure (after which further instructions will be emailed back) or to advise us of this within 7 working days after delivery. Once a return-request has been accepted, you are requested to send goods back to us (via your local post-office or courier or whichever more cost-effective). The return-shipping cost incurred to you will be settled in form of refund or credit vouchers only for the value of the shipping amount that you paid at time of ordering (as similarly operated when returned in-store). If the cost of sending goods back to us is reasonably high, then we do request you to contact us where we can assist in coming to an agreement to solve problem in a cost-effective manner for both parties. In some circumstances we may arrange a collection from your address once a collection charge has been accepted by yourself (available only within mainland U.K.). We will do our best to compensate you for your costs in form of goods or gift voucher; however we regret to advise you that we are unable to compensate you fully where the cost of return is not viable.

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